State of Governance Report
Functional & Strategic Review
Modeling Best Practices
Governance Knowledge Centre(GKC)
State Collaborations
Study Tour
Governance Learning Series
Social Accountability(SA)
Orientation Training
Capacity Building of Government Servants for Poverty Alleviation Programmes
State of Civil Service Report
QMS (Sevottam) in the States
Right to Information
Conference of AR Secretaries
Training Initiative
Developing a citizen centric rural e-governance framework

Centralized Public Grievance Redress and Monitoring System (CPGRAMS) have been successfully implemented by this Department for all Central Ministries/ subordinate offices and undertakings for two years now. It was felt that customization of the existing CPGRAM to State Government requirements and making it available to them would facilitate their efforts to strengthen their public grievance redress and monitoring system.States of Haryana and Rajasthan had expressed interest and a therefore a pilot initiative was undertaken. Later State Government of Orissa also expressed its interest and replicated the CPGRAM in Orissa.

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